ERROR CODES HP DESIGNJET 815 MFP 42 INCH A0

Key Features:

- Perfect for GIS users like cartographers, engineers

- An easy-to-use solution to expand your business

- Get great results from the intuitive and user-friendly touch-screen display

- The graphical interface takes you through each step to produce the type of document or file you need

- Ensure maximum consistency between originals and copies

- Make precise copies at high quality resolution up to 2400 x 1200 dpi using HP Color Layering Technology.

- 2400 x 1200 dpi (on HP Premium Photo Paper in Best Mode)

- HP Color Thermal Inkjet Cartridges: Black (pigment, 69 ml); cyan, yellow, magenta (dye, 69 ml)

- Media: Printer- single-sheet feed, roll feed, automatic cutter, standard bin; Scanner- straight-through scan paper path for sheet and cardboard originals, all-wheel drive (contour adjustment, precision rollers)

ERROR CODES

Hard Disk install failure. - Touch Screen error

No Hard Disk detected, error related to Hard Disk Drive.Requires a Service Engineer.

-1 JetImage Software RIP.

No printer selected.
Select a printer. A printer must be configured in the application before trying to print

-11 JetImage Software RIP.

The folder must be empty (occurs during file browsing operations).
Check that the folder is empty before deleting it.

-12 JetImage Software RIP.

Unable to delete the folder (occurs during file browsing operations, typically if a folder is shared).
Close all the applications and try again.

-13 JetImage Software RIP.

Unable to rename the folder.
Occurs during file browsing operations, usually due to a share issue.

-14 JetImage Software RIP.

Unable to reserve the scanner.
Check and see if any other application is using the scanner.

-16 JetImage Software RIP.

Error reading the RIP gray balance file.
If current media profile specifies to use CSV-file in the RIP gray balance and the file is not found.
Corrective Action: Either disable the use of gray balance or attempt to recreate the file.

-19 JetImage Software RIP.

When combining thick media handling (paper guide in extended position) with auto size detection, the size detection must be done separately by running a preview scan before the final copy or scan operation.Try the following, Run a preview scan before the final copy or scan operation or Perform the copy or scan to file instead.

-2 JetImage Software RIP.

No media profile selected for current printer.
Either select OK and then run the operation with out the Media Profile. Or select Cancel and prepare a Media Profile before performing the operation.

-6 JetImage Software RIP.

No scanner selected or selected scanner not present.
Check that the scanner is turned On. Check that the scanner is selected.

-9 JetImage Software RIP.

The currently selected printer is not installed in the system. The windows printer driver for the currently selected printer is not found.Check that the printer driver is installed. Install the printer driver if not already installed.

00003 JetImage Software RIP.

Scanning invalid size of area requested for scanning.
Reselect the scan area and try again.

01003 JetImage Software RIP.

Error printing colorsheet.
Check the printer to make sure it is switched On and connected to the scanner. Try printing a test print to make sure that the printer is working.

01013 JetImage Software RIP.

Error detecting index-mark.
Try restarting the system.
If the problem persists,Call service engineer

01014 JetImage Software RIP.

Sheet badly aligned.
Reinsert the sheet, making sure that it is straight and at the right position.
If the problem persists,Call service engineer

01015 JetImage Software RIP.

Error detecting left margin.
Try reinserting the sheet.
If the problem persists, Call service engineer

01016 JetImage Software RIP.

Error detecting right margin.
Try reinserting the sheet.
If the problem persists, view the scandump.tif file for further diagnosis.

Call service engineer

01017 JetImage Software RIP.

Error reading colorsheet.
Check that the correct colorsheet is being used.

01018 JetImage Software RIP.

The Close Loop Calibration (CLC) has been aborted.
The user has cancelled the color map operation.

01019 JetImage Software RIP.

The sheet has been inserted in the wrong position.
Reinsert the sheet, making sure that it is at the right position.
If the problem persists, view the scandump.tif file for further diagnosis.

Call service engineer

01020 JetImage Software RIP.

Can’t find top of sheet.
Reinsert the sheet, making sure that it is at the right position.

01021 JetImage Software RIP.

Can’t find bottom of sheet. Reinsert the sheet, making sure that it is at the right position.

01022 JetImage Software RIP.

Does not correspond to this version or clc.dll. Incorrect version of the language resource dll.
Install the correct version of the language resource dll.

01:10

Electronics Module failure.
Requires Service Engineer

01:11

The Electronics Module Cooling Fan badly connected.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

01:12

The EEROM is not configured correctly (the product number may be missing).
Requires Service Engineer

01:13

Electronics Module failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

02 JetImage Software RIP.

Invalid scan coordinates. The paper frame was placed fully outside the scan image.
Try repositioning the paper frame so that it covers some of the scannable area.

02004 JetImage Software RIP.

Unable to open device for reading.
Check that the device (file) is available.

02005 JetImage Software RIP.

Unable to open device for writing.
Check that the device (file or printer) is available.

02006 JetImage Software RIP.

Unable to read from device.
Try the operation again.

02007 JetImage Software RIP.

Unable to write to device.Try the operation again.

02013 JetImage Software RIP.

Destination already exists.
Try the operation again with a different file name.

02:10

Carriage failure.
Requires Service Engineer

02:13

Carriage failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer.

03008 JetImage Software RIP.

Device not available. Scanner not found.
Check that the scanner is turned On.
Check the connection to the scanner.- Call service engineer if required

03:10

Power Supply failure.
Requires Service Engineer

04:11

LAN Card not detected.
Requires Service Engineer

05:10 (Only applicable to DJ 800 Series)

Formatter failure Error/Formatter not detected Warning.
Requires Service Engineer

05:11

Formatter not detected.
Requires Service Engineer

06 JetImage Software RIP.

Not enough disk space for spool file.
Make sure that the environment TEMP (or secondary TMP) points to a folder with plenty of space.

08 JetImage Software RIP.

The scanner is currently on standby.
Press the soft power button on the scanner to activate it.

08-147 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 3 times. Error related to the switch setting on the Operators Panel. Check the ID switch settings on the Operators Panel: – For HP Designjet copier cc800ps: 00011000 (0=OFF, 1=ON).
For HP Designjet 815mfp: 00011011 (0=OFF, 1=ON) – For HP Designjet scanner 4200: 00100101 (0=OFF, 1=ON).
Check that the Operators Panel is correctly connected.
The Operators Panel is faulty if this is the case then requires a Service Engineer.

08-149 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 5 times. Error related to the Smart Card.
Check that the Smart Card is valid for this scanner. Check that the Smart Card Reader is correctly connected to the Controller Board.
Check that the Smart Card is correctly inserted. requires a Service Engineer.

08-208 - Operating Panel

08:11

Front Panel cannot be detected.
Requires Service Engineer

11:11

Trailing Cable badly connected.
Requires Service Engineer

11:13

Problem with setting the voltage of the Printheads.
Requires Service Engineer

12:11

A short detected in the Carriage Assembly.
Requires Service Engineer

13496 JetImage Software RIP.

The scanner is initializing or warming up.
This happens if you try to scan to quickly after powering On the scanner. Wait a short while and then try scanning again.

17977 JetImage Software RIP.

Media is present in scanner, but command was aborted by user.
User interfered with the scanner. Try the operation again.

17980 JetImage Software RIP.

Paper jam.
Check rollers and mechanical paper detectors for any paper jam. Once paper jam is cleared, try the operation again.

21:10

Service Station failure.
Requires Service Engineerhp designjet

21:11

Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Requires Service Engineer

22:10

Ink Supply Station failure.
Requires Service Engineer

30-140 - Operating Panel

Diagnostic = Flashing, Wait = Flashes once, Ready = OFF. Correction of Camera A failed.
Make sure that the Glass Plate and the White Background Plate are clean. Check the lamp to make sure that it is working.

These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent)

If this has not resolved the problem then a Service Engineer is needed.

30-141 - Operating Panel

Diagnostic = Flashing, Wait = Flashes twice, Ready = OFF. Correction of Camera B failed.Make sure that the Glass Plate and the White Background Plate are clean.These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent) Check the lamp to make sure that it is working.

If this has not resolved the problem then a Service Engineer is needed.

32-144 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = OFF. Stitching failed (it has not been possible for the processor to detect one and only one image of the stitching wire in the scanned input).
Make sure that the Glass Plate and the White Background Plate are clean. (Do not use solvent) These may be cleaned with a damp micro-fibre cleaning cloth.

If this has not resolved the problem then a Service Engineer is needed.

40-84 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. The connectors to the cameras are in the wrong position.

A Service Engineer is required.

40-xxx - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. Error on Camera Board.
A Service Engineer is required to run further diagnostic tests to verify the faulty component.

41:10

Paper-Axis Motor failure.
Requires Service Engineer

41:13

Error in the Paper-Axis Motor Encoder quadrature.
Requires Service Engineer

42:10

Scan-Axis Motor failure.
Requires Service Engineer

43:10

Vacuum Fan failure.
Requires Service Engineer

43:11

Vacuum Fan not detected.
Requires Service Engineer

50-100 to 50-214 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Firmware related error.
This problem requires a Service Engineer.

50-xxx (17 to 28, 51 to 81 and 90 to 99) - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Error on the Main Electronics Board.
This problem requires a Service Engineer.

56:10

Drive Roller Encoder Sensor error.
Requires Service Engineer

56:13

Error in the Drive Roller Encoder Sensor quadrature.Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues Requires Service Engineer

60-xxx (29 to 34, 82, 83) Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 4 times. The touch screen does not detect the Scanner.
Requires a Service Engineer.

61:04

Firmware Error.Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues Requires Service Engineer

61:05

Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file.Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. If the Error Code reappears after resending the file, then try generating the file again and try to print again. If the Error Code continues Requires Service Engineer

64:04

Firmware Error (USB Port).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, requires a Service Engineer.

71:04

Problem allocating Memory. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HPGL/ 2 card installed.Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

71:06

Out of Memory problem. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HPGL/ 2 file.
Requires Service Engineer

72:04

Problem in the Scan-Axis (Firmware Error).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

73:04

Servo Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code reappears, requires a Service Engineer.

79:04

Firmware Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

81:01

Paper-Axis shutdown.
If this error code appeared but was NOT caused by a paper jam, then requires a Service Engineer.

81:11

Paper-Axis shutdown (during the Paper Advance test).
Requires Service Engineer

85:10

Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk.
Requires Service Engineer

86:01

Carriage-Axis shutdown.
If this error code appeared but was NOT caused by a paper jam, then Requires a Service Engineer

86:11

Carriage-Axis shutdown (during the Carriage Movement test).
Requires Service Engineer

86:13

Carriage-Axis shutdown (Firmware Error).Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer

87:13

Unable to read the Carriage Encoder Sensor.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

93:10

Ink System startup failed.
Requires Service Engineer

BIOS ROM checksum error-system halted-Touch Screen error

BIOS ROM checksum error - system halted.
Reboot the system and Call service engineer if required

CMOS battery failed-Touch Screen error

CMOS battery failed.
The battery life is approximately 3 years before it requires replacement. Corrective Action: Call service engineer if required to Replace the CMOS Battery.

CMOS checksum error - defaults loaded-Touch Screen Error

Error detected in the CMOS.
Reboot the system and Call service engineer if required

Display switch is set incorrectly-Touch Screen error

Problem encountered with the Touch Screen.
Connect the Touch Screen to a CRT Monitor and check the resolution setting for the display. If the CRT Monitor is working well then it seems there is an LCD problem.
Requires a Service engineer.

Floppy disk(s) - fail - 40 - 80 - Touch Screen Errors

No Floppy Disk detected.
Requires a Service Engineer.

Keyboard error/ no keyboard - Touch Screen error

No keyboard has been detected.
Check if the Keyboard is connected correctly. Reconnect the cable if necessary.
Replace the Keyboard -

Call service engineer if required

Memory test fail. Touch Screen Error

Memory test has failed.

Requires a Service Engineer

Primary Master hard disk fail - Touch Screen error

No Hard Disk detected, error related to Hard Disk Drive.
Requires a Service Engineer.

Primary slave hard disk fail - Touch Screen error

No Hard Disk detected, error related to Hard Disk Drive.
Requires a Service Engineer.

Secondary Master hard disk fail - Touch Screen error

No Hard Disk detected, error related to Hard Disk Drive.
Requires a Service Engineer.

Secondary slave hard disk fail - Touch Screen error

No Hard Disk detected, error related to Hard Disk Drive.
Requires a Service Engineer.

The driver is not ready (CD-ROM) - Touch Screen error

The system cannot read from the CD-ROM drive.
Eject the CD currently in the CD-ROM drive and place it into a different CD-ROM drive. Can the CD be read in the other CD-ROM drive?
If Yes: Requires a Service Engineer.
If No: Replace the CD, it could be damaged.

The driver is not ready (FDD) Touch Screen error

The driver is not ready - The system cannot read from the Floppy Disk Drive (FDD).

Try the following: Eject the Floppy Disk currently in the FDD and place it into a different FDD. Can the CD be read in the other FDD? – If Yes: Replace the Floppy Disk Drive (P/N Q1278-60035). – If No: Replace the Floppy Disk, it could be damaged.